Frequently Asked Questions - PokeTokyoTCG

1. What types of products do you sell?
We specialize in the sale of Japanese Pokémon displays. Individual cards and collectible accessories are available for private purchase via the contact form. All our products are 100% official and brand new.

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2. Are the displays sealed?
Yes, all of our displays are brand new, factory sealed, and shipped with care to ensure they arrive in perfect condition.

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3. Do you offer pre-orders?
Yes, we regularly open pre-orders for upcoming Pokémon releases. Shipping dates are specified on the product page. Stock is limited, so don't wait too long!

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4. Do you ship internationally?
We currently ship internationally. The rate will depend on the country of delivery.

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5. What are the delivery times?
Orders are processed within 24 to 48 business hours. Delivery times vary between 3 and 7 business days depending on the shipping method chosen.

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6. How can I track my order?
A tracking number will be emailed to you as soon as it is shipped. You can track the progress of your package in real time.

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7. Do you offer individual cards?
We specialize in sealed displays, but we occasionally offer rare or sought-after single cards. Feel free to contact us via the "Contact" section on our website.

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8. Can I return a product?
Yes, you have 14 days after receipt to return an unopened product. Contact us for return instructions.

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9. Are prices negotiable?
Our prices are designed to be competitive and fair. We sometimes offer promotions or discount codes: follow us on social media to make sure you don't miss out!

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10. Can I come and buy in person?
We are an online store. For in-person pickup (if available), please contact us in advance via the Contact form.

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11. How to contact you?
You can contact us via:
- Email:
- Instagram / Facebook: @Poketokyo_tcg
- Contact form on the site.